ROCKWALL’s TRUSTED FLOORING installation company
Hardwood, Vinyl, Countertops, Tile & More
COMMERCIAL FLOORING
We offer solutions for small commercial buildings, multi-tenant buildings, business parks, and more.
RESIDENTIAL FLOORING
We offer solutions for homeowners & custom home builders.
COUNTERTOPS
We offer a variety of countertop solutions including granite & quartz.
KITCHEN REMODELING
We offer turnkey kitchen remodeling solutions including countertops, cabinets, tile, & more.
BATHROOM REMODELING
We offer turnkey bathroom remodeling solutions including demolition, plumbing, & tile installation.
VENT HOOD INSTALLATION
We offer vent hood installation solutions in between cabinets and over islands.
Professional Installation
Our team of experienced installers deliver quality results in a timely manner.
Expert Assistance
Have questions about design, processes, or materials? From color to warranties, let our expertise guide you.
Personalized Service
We believe every customer has different needs. We’ll help you find the right fit for your lifestyle and budget.
Free Estimates
Skip the high-pressure sales tactics. With a free, no-risk estimate, you can make informed decisions.
QUESTIONS? NEED A QUOTE?
FLOORING. REMODELING. SOLUTIONS.
We are Rockwall’s local and trusted floor installation & remodeling company with over 20 years of experience installing laminate, vinyl, ceramic, and wood flooring & remodeling services for residential and commercial environments.
CUSTOMER Testimonials
Based on 90 reviews
We made the initial contact with Cesar and they sent Nicholas out. He did a great job on our floors and they were done in 2 days. They look great and they did not leave a mess like most contractors do.They were pleasant, professional and orderly during the install, highly recommend them.
Judson Beecher
18:44 12 Mar 23
Fast, friendly, and very professional! Even cleaned up like they were never here. Best craftmanship I have seen, my floors look FANTASTIC!
Stephen Underhill
17:10 13 Feb 23
QUALITY, PROFESSIONAL, COMMUNICATIVE, and VALUE would be used to describe my experience with PK Floors.I originally went to PK Floors Plus in Rockwall a year ago when I bought my house for a quote. Unfortunately, I couldn't get my floors done at that time because I needed to do one other big repair so I waited. Fast forward to about 3 months ago when I started looking at floors again. I got multiple quotes and kept trying to find flooring but nothing really felt right and perfect.I decided to go into PK and revisit my quote there. I cannot praise them enough for the EXCEPTIONAL customer service. The ladies up front pulled my previous stats, helped me pick out a floor (that I loved and it was super quick) and treated me so well considering I never bought anything the first time I went in. They never once treated me like I was not worth their time which some businesses do if you didn't buy anything.From that point I picked the floor I loved and they did a refreshed quote it took about 3 weeks and here I am with the most GORGEOUS floors.Angie worked with me on the details prior to the installation and kept me up to date and answered all my questions. Martin was the project lead over my installation and he checked in often always making sure everything was right and completed to my satisfaction.Installation was SO QUICK! I had an entire house full of carpet and they had it out and installing some of the floor in one day! They worked all day and cleaned up so well after the first day! I was really impressed how the crew cleaned up. I was able to come in and go straight to bed without needing to clean up. The next day installation continued (oh, they always arrived on time when they said they would too) and they pretty much had everything done the second day. Once again, they cleaned up very well. I will say ripping out tons of carpet and installing LVP does make quite a bit of dust. So, what happens next? Martin calls and says he is sending over someone to come clean!! The woman was very nice and mopped all the floors and wiped down all the surfaces in my home to get the dust off. This was a welcome surprise and really helped to make the whole process so easy. Nothing worse than having to clean up after work, and I didn't have to. The construction trash was picked up, COMPLETELY, the next day from the front yard (I've had debris left before and there was NOTHING left). The way they clean up is just amazing. Installers also put all my furniture back after install (forgot to mention that). The Plummer came as scheduled and did his thing efficiently, and then the painter came and took care of painting the trim. Multiple quotes I got did NOT include this! They all said they would install quarter round but there was no painting to match the trim.PK's quote included all that other quotes didn't, and I ended up getting the kitchen done as well (not in the other quotes) all for a price that was ultimately less than the competition. Factor in their professionalism and the fact I felt I could TRUST their work and they would do things right (something I didn't quite feel with others) it made purchasing these floors the best thing I've done since moving in. I wouldn't hesitate to recommend them to others and I will definitely be contacting them again when I want to make improvements to my kitchen.100% give PK Floors a chance for your project because you won't be disappointed.
Victoria P
20:26 11 Feb 23
PK Floors did a wonderful job on our luxury vinyl and tile flooring. They did our entire home this week. All crews were attention to detail, very nice, and completed all requested items in a timely manner. Martin was our representative managing our project and he was very good to work with. He went above and beyond all we asked. He was very responsive and communicated well with all crews who were here throughout the week. We would recommend PK Floors to anyone needing new floors installed.
J Cals
21:48 10 Feb 23
PK FLoors Plus has completely replaced the flooring in my house.From installing tile on the entire downstairs to LVP on steps and 2nd floor family room as well as carpeting the upstairs bedrooms.Their installers are the BEST !
Margaret Maurhoff
12:45 10 Feb 23
This was the best remodeling experience we've had, honestly, and we work for a big box hardware store. The showroom experience was fantastic as we chose the hardwood floors, we wanted in less than ten minutes and purchased right away. We briefly waited for the material to come in and we were on our way to new floors in less than two weeks. Our install team had the floors in three rooms with closets completely installed in two days. The installers were so nice and respectful and made an otherwise disruptive situation very tolerable. They even helped us move furniture! Our new hardwood floors are gorgeous, and the price was very competitive. We could not be happier.
Barbara Powell
01:34 29 Dec 22
I would give them ten stars if I could !! I have used Patrick Kelley with PK Floor and more several times at my business and my home . The service is always too notch. The showroom associates are awesome and the install crews are not only professional they clean up immaculately. I recently used another contractor for a repair and was super disappointed with the work . I called Patrick and he came to my rescue and fixed the awful work the other contractor did and went above and beyond to make sure my floors were done right . I learned my lesson and will never use anyone else . Patrick and his team take there profession seriously and only deliver quality work and customer service . Highly recommend them for any of your home projects .
Kelley Winner
21:23 01 Dec 22
The plus in pk floors is legit. They did an amazing job on our new bathroom! Estimate was accurate and the work was done as promised. It came out amazing. We have used them for many projects over the last several years and will continue to do so!! Posted some before and after photos below!
medscc2
17:24 30 Oct 22
Great job and great people to work with! Ready for our next project!
Rickey Cross
18:56 20 Oct 22
Just remodeled our master bathroom and closet! Excellent workmanship and professionalism. Checked on my job daily till all was completed. Would use them again for our kitchen!
Kristen Mitrisin
19:00 04 Oct 22
We researched flooring companies in the Rockwall area and the reviews for PK Floors Plus were so great that we stopped there first. Shelia Flavin took great care of us on their showroom floor discussing the pros and cons of each manufacturer and product and the installation process for each.We were so impressed with Sheila and PK Floors that we signed a contract on the spot, they put us on the schedule quickly, and within a week we had the ugly old carpet out and our bedroom, master closet and our grandson's small bedroom have beautiful new floors now. The installers put in shoe molding everywhere and then their painter came early this week and it looked so good that we've hired him to come next week to paint the living area walls and baseboards.I told Sheila we only shop where we see great reviews and even more important, at businesses that actually monitor their online reviews and answer them when there is a complaint. It seems most businesses these days have fancy colorful websites but don't pay attention to their reviews and worse, I've found very few who even take the time to reply to online requests for quotes or other information!PK Floors Plus gets 5 stars in our book and we highly recommend them.
E.A. Clark
14:42 11 Aug 22
Great service. Prompt, fair estimate, followed by prompt scheduling of the installation followed by two very nice and efficient installers who came on time, went right to work, gave superb advice, did exceptionally outstanding work and cleaned the entire worksite. We were very impressed by the whole operation. We will be repeat customers.
Nick Young
04:43 15 Jul 22
I called alot of people and found them and very glad I did. The whole process was easy and professional. They are very good at what they do. They explain it all to you and are upfront. There is no hidden charges or surprises. They came to measure and I picked out color and product. Scheduled the install and they were done in 1 day. The guys that installed were so nice and clean. Josh the installer and his partner know what they are doing for sure. Looking for someone to do a excellent job these people are the ones to get it done. Love my new countertops. The Cambria collection is expensive but, you get what you pay for. I did a lot of research on this quartz product and it was good fit for me. They have less expensive options and will show them to you. There was never any pressure of a salesperson trying to upgrade you just info and knowledge of the products they offer. Thanks for making it easy to re do my countertops and will do backsplash next. Excellent service! Thank you to all.
Anna Garza
12:14 18 May 22
The best people to ever work with. So helpful and on top of everything
Sherry Perry
23:48 30 Mar 22
PK floors was over yesterday to re-stretch the carpet on our entire upstairs and to repair a small area damaged by a puppy. The two guys that came out were an absolute pleasure to have working in our house. They were fast, efficient, and knew exactly what they were doing. Fantastic job!
Kristine Mitchell
16:19 23 Mar 22
PK floors was great to work with, start to finish. Patrick was the best and brought my vision to life. We were under construction for a couple of months and the entire process was so smooth. I look forward to other projects with them.
Brittany Owens
13:54 18 Mar 22
I have had the pleasure of dealing with PK Floors to lay my wood floors and hired them again to remodel my master bathroom. Their work is awesome! They are very professional and I would highly recommend them 👍👍👍👍
Zona Horton
17:01 02 Mar 22
We worked with Patrick Kelley, who was amazing. Aside from the great work, Patrick responded to every text, phone call and email. He was prompt and his team always showed up. The products we purchased are top quality. We could not be more pleased with everything. PK did a complete remodel of our kitchen, enclosed patio room, utility room and guest bath. These pictures don’t do it justice. Thanks Patrick and PK floors team.
Jill Farley
00:30 22 Feb 22
We highly recommend PK Floors! They installed floors for us 2 years ago in a couple of downstairs bedrooms. Then we just recently had the same floors installed in our entire upstairs area. Both times the job was done in a timely manner with great communication, & they look GREAT!
Melissa B
12:10 08 Feb 22
Great job installing our wood look tile flooring. We have since moved but the new floors helped sell our house quickly.
Barbara S King
22:38 28 Jan 22
The staff was super friendly and professional. The price was also much better than expected. The floor installation folks also did a super job. I highly recommend!
RpTheHotrod
18:34 26 Jan 22
PK Floors is a very professional Flooring Company. They did an outstanding job of keeping everything clean as they installed. I was a bit difficult in having some subflooring replaced, but they did contract that out to someone. Both teams that came out did a good job of cleaning up as they went and after completion. It did take them two days to get the job done, but it looks amazing. The carpet feels so soft and comfortable with the upgraded padding (get it, you won't regret it). I 100% recommend PK Floors!
avidspinballa
23:34 17 Dec 21
PK Floors Plus did an excellent job replacing our flooring downstairs. My wife and I can't believe how beautiful it looks. And the cost was very reasonable compared to other bids. I would definitely use them again for future projects.
Edward Cuellar
16:40 17 Nov 21
Pk Floors did a tile and hardwood repair after I had a slab leak. They did an excellent job and you can't even tell where the repair was made. I would highly recommend them. They were very professional, showed up when scheduled, cleaned up after the work was done, were polite and courteous.
Rhonda Klein
19:44 21 Oct 21
PK Floors Plus is a very professional business in Rockwall, Tx.Sheila met us on our first visit there with a smile, and an a want to help us find the right product for our floors. Within ten minutes, we had a match.The measuring and installation was on time and done with extreme accuracy. Our new floors look great! A big "thank you" to all of theirdedicated hard working employees in the Rockwall store!Bill Pizer
Bill Pizer
15:17 16 Sep 21
Had to replace all my wood floors. Went to several places. Chose PK-Rockwall due to their honest pricing and prompt replies to all my questions before ordering. That prompt level of service was maintained all the way through my redo. I know a lot of ratings critics say ignore the 5 star posts. All I can say is that my level of service was outstanding. That to me means five stars.
Ken Adams
18:08 17 Aug 21
JOSH AND JERICHO WERE FANTASTIC! They are countertop artists, professional and friendly.
Stephanie Taylor
00:20 30 Jun 21
Great! they have the ability to provide high quality, zero hassel cabinets fast.
Sergio Salazar
04:13 29 May 21
Needed assistance with installing new tile after some plumbing work. Sales person was very friendly, helpful, and provided education where I was lacking on the care. The installers did a wonderful job removing the old tile and replacing the new tile as well. Couldn't be happier with their job and customer experience.
Captain K
16:49 20 May 21
Lovely sales lady! Thank you, Sheila! Great selection of flooring and Sheila answered all our questions. Our interest is to completely remove all the flooring on our 1st floor (we have 3 floors) and put in 1 type of flooring throughout. We'll be purchasing soon! Will do a update when flooring is installed...UPDATE: Floors have been in and enjoyed for a couple of months now. Beautiful! Excellent workmanship and a very conscientious company and craftsmen.
Suzanne Croslin
23:18 02 May 21
Wonderful owner and staff! Very helpful and beautiful products! The quartz they offer is exquisite!!
Melisa Like
22:42 17 Apr 21
Did a complete remodel of my kitchen, including knocking out walls, new island and cabinets and new floors. It turned out great! They were very willing to work with me and my crazy schedule. They were patient with my endless questions and resolved any and all issues that arose during construction! Will definitely do another project with them in the future - ie the bathrooms!
Kristin Andruska
04:09 03 Mar 21
This was our third project, and PK Floors, including the crew, went above and beyond. The crew even drove in the snow and ice to make sure our floors were complete on time. 5-star customer service. We will return again for our next project.
jordan s
18:42 21 Feb 21
Awesome folks
kevin katc auto
00:19 23 Jan 21
Second time using PK for a project. This time a full master bath remodel. Shiela is great helping pick out materials in the showroom. Candace brought great design ideas. Dennis and Martin are great supers, very communicative. We had a couple minor slip ups at the start, which they immediately fixed, no pushbacks or quarrels. Very, very happy with the finished product and would highly recommend.
Chad Murray
03:52 15 Jan 21
We used PK Floors for the 2nd time, to update our bathroom shower and floors and front entry way floor. I highly recommend PK Floors for any remodel or update. Their professionalism and service is over the top.Thank you again.
Carla Fetty
23:20 14 Dec 20
The entire process was done to perfection with the flooring crew, countertop crew and painters. The teams were so professional and meticulous and took care of every detail along the way. I highly recommend PK Floors Plus in Rockwall to anyone who is looking for the best in service and products.
Joyce Warrington
21:27 30 Oct 20
I absolutely love my new floor! The installation team were professional, helpful, on time, and knowledgeable. There’s some awesome talent in that group of young men! I cannot say enough good things about them, especially Martin.
Pamela Carlton
14:48 09 Oct 20
Guys did a great job on my house, did what they said and got the job done on my timeline! THANKS
Tim Severs
18:40 19 Aug 20
Highly recommend PK Floors!! They did an outstanding job for replacing over 2,200 sq feet of tile and carpet with new wood flooring. From the time we randomly stopped in the store in Rockwall a few weeks ago and Sheila took the time to help us understand the pros/cons of various options and general pricing, to Patrick for being flexible and providing what we think was a fair/good price (we did get multiple bids), to Martin and his entire crew for doing an outstanding job. We could not be happier and are very pleased with the outcome.
Rich Siler
16:34 07 Aug 20
Very friendly and helpful
Linda McIntosh
19:36 06 Aug 20
After shopping around for flooring, my wife and I decided to purchase from PK Floors. The customer service is what sold us. Sheila went out of her way to help us decide and made several extra phone calls to make sure we got our flooring as soon as possible. The price was great as well. I definitely recommend checking them out.
Chase Randolph
04:13 23 Jun 20
I am not one to give reviews or go by reviews, but PK Floors is a the big deal!! And they earned the 5 star review.After getting so many quotes I finally met Candace. Other than her great personality and our similar taste (which made my experience so much fun!) Everything about our experience with PK Floors was seamless! From choosing our product to financing to takeout and installation! LOVED IT ALL. I was so worried about tile take out due to the amount of dust it creates but Candace suggested out sourcing a special kind of machinery that will prevent dust, and I was so happy we decided to do that (cost a little bit over $700, but money well spent especially if you have kids) we did not see any dust! And the workers were so good at cleaning up after they were done.Candace was always available for questions and followed up with me even when she was on vacation. Her efforts to make our experience a great one were much appreciated.We are just starting to remodel our house and the floors were our first project, but I am at peace now knowing that when we want to start upcoming projects I have someone and a business I can trust! Thank you for a great serviceUPDATE (2 years later) - went back to PK floors and this time we changed our entire HVAC system. Could not be more thrilled with the whole experience! From getting the BEST price in the market (we got 5 estimates and PK beat them all!) I love working with Candace and her team she is always responsive, very helpful and understands exactly my vision and she is very extremely patient!I have an estimate to renovate my house and will be working with them again to renovate 2 bathrooms, kitchen, carpets..etc!! Would not go anywhere else! I trust PK 110%
Natalia Abdallah
19:23 22 Jun 20
I’ve used PK Floors in my residence for multiple projects. They’ve got a fantastic team, experienced crews, and they’re family owned and operated. Patrick is a great guy to work with. I’ve also seen the results of his commercial jobs, and I can say that he does excellent work all the way around. I highly recommend for both home and commercial flooring/remodel projects.
Kevin Oliver
20:03 24 May 20
I cannot say enough positive things about PK floors. They did an amazing job with the tile and wall behind our stove top. It looks absolutely amazing (pic before final touch up below). Easy to work with, flexible, good value and delivered as promised in a timely fashion. It was a difficult situation as they had to remove/repair previous work that had been poorly done by another contractor and they handled it professionally. They do far more than just floors and I would recommend them for ANY work or remodel needed. Thanks again Patrick for the beautiful kitchen!
Chris Cottrell
16:32 26 Apr 20
We recently had all floors replaced, new kitchen granite countertops, re faced fireplace, new guest potty installed, kitchen black splash ( white subway tile layed heringbone ) which looks Amazing. Also 5 inch baseboards installed.All this was finished in 11 days.Every single specialty contractor that installed their expertise was spot on & went above & beyond to please.Our second time to use PK Flooring & will definitely use them again.We have no complaints,they deserve our 5 Star rating.❤ 👍👍👍👍👍4/16/2020Will be happy to post photos soon.
Carla Milligan
03:13 17 Apr 20
We had a huge (to us) project. Complete remodel of our master bath, and while in the middle, decided on new floors throughout the entire house. We worked with Candace and honestly could not have had a better experience. This was our first major change to our home in over 30 years. Candace and her team were the dream team!! We could not be happier!!
Dean Cornelius
05:36 04 Mar 20
We couldn't be happier with our recent bathroom remodel done by PK Floors Plus in Rockwall! They had someone here working every day - none of that "where are they?" - you can get with some contractors. The job was done in a timely manner, (started Dec 3, finished Jan 11- including Christmas and a week we were sick with the flu!), everyone was polite and friendly, they cleaned up their mess and did anything asked. So glad I walked into PK Floors Plus that day! They took care of everything - start to finish. Our new bathroom is the envy of everyone!
Cathy Boewe
17:51 01 Feb 20
PK Floors did an amazing job on our floors! Great customer service and the guys that did the install were very polite and took their time. They even made sure everything was put back in the same place. We love our floors and would highly recommend this company!
Sarah Murphey
04:16 15 Jan 20
PK Floors did an amazing job on our wood floors. I was pleased with the quality, the customer service, the price, and the professionalism. We also had a broken counter in our home and they had it fixed in no time. I would confidently recommend them to anyone.
Amanda Denton
13:29 02 Nov 19
Yesterday our new carpet was installed and it looks FABULOUS!!! We have had the best experience with PK FLOORS PLUS from the beginning. You can’t go to the big national franchises and get the customer service. Of course I promote shopping local as much as possible!! If your in the market for some flooring, this is your go to place in Rockwall!
Cheryl LeClaire
17:46 29 Aug 19
Can’t say enough about Candace at PK Floors Plus! We needed new hardwood floors in our family room but they had to match the existing wood in the entry. They match perfectly! New carpet is beautiful too. Very professional & installed on schedule as promised. Definitely recommend using PK Floors!
Sherry Kirk
22:29 01 Jul 19
Sheila's customer service at PK floors was Extremely professional & helpful. My condo had severe water damage needing sheetrock painting, new floors, granite counter tops, cabinets new stove & dishwasher. The work was done on time with a short deadline at a reasonable price and was beyond beautiful when completed. I highly recommend PK floors for quality workmanship and excellent customer service.Elma Ponder, Ponder Property Mgmt.
Elma Ponder
23:45 25 Jun 19
Love our new floors!! PK Floors did a great job and were very fast and efficient!!
Rae Hirigoyen
18:21 09 Jun 19
Great quality work - we had our entire upstairs and downstairs flooring repaired due to a water leak. Candice and Patrick were great to work with and their team of professionals got it done quickly, and it looks awesome. Very pleased, would highly recommend to anyone looking at replacing/adding flooring or doing a renovation.
Sword of the Morning
22:17 28 May 19
Great customer service, quick/clean install of beautiful WPC flooring. Installers were prompt and finished early. I've recommended PK Flooring to co-workers and friends for all future work they need done.
SaltLG
18:22 13 Feb 19
Absolutely love our new floors! Candace and team were excellent to work with and we were able to get the work done much earlier than anticipated & faster than originally expected!
Theresa Krafcheck
21:51 07 Dec 18
Patrick and his staff were incredible! We had a very large project of putting in porcelain tile throughout our entire home. In the middle of the install his team noticed a foundation issue and immediately stopped the project and found us a great foundation co. After a 5 week delay, Patrick’s team returned to finish the project. The flooring and installation was top notch. Install team was punctual, easy to work with, and final clean up was excellent. At the conclusion of the project Patrick came out personally to inspect and get our final approval. My wife and I can’t thank PK Floors enough for their help!
Dean Bouras
17:16 22 Oct 18
Great service. Professional team and quality end product. We are very happy with our new floors!
Jonathan Ogle
15:22 21 Aug 18
Very brilliantly beautiful porcelain tile! The men PK sent to install our tile flooring were true craftsmen. They did an awesome job! The first thing people notice the minute they walk into our new home is the floors. They can't get over how beautiful they are! We really like how they always look freshly polished with the supremely high gloss! Oh yes, let me not forget to mention, they did have the best price in town! Thanks, Pk Flooring!
Stan and Kat
18:00 26 Jun 18
PK Floors did an excellent job with our projects. We had the flooring throughout replaced, a shower redone, and new countertops put in. Patrick and John have been very easy to work with. We are very happy with how everything has turned out.
Ginger Lee Johnson
23:01 14 Jun 18
We have used this company for 3 projects now over the last year and we could not be happier with their work. Patrick and his staff are very friendly and professional. They listened to our ideas and gave us what we wanted introducing their own ideas that only made the project better. They updated our kitchen, put in carpet, and completely redid our bathroom. It all turned out beautiful, on time, and on budget. We will use them again to re-do the master bath. Thanks, Patrick!
Brian Corrigan
21:33 13 Jun 18
Excellent customer service. I had an issue with how the installers worked with some of other contractors I hired and PK made it right. Great place founded by great people working hard with integrity.
Joshua Montross
16:16 26 Apr 18
We hired PK Floors to install wood-look tile throughout the bottom floor of our home and we couldn’t be happier! The product we found in Patrick’s showroom is beautiful and our installers, Mario and Miguel, did a gorgeous job. We absolutely love our new floors and would recommend PK Floors to anyone who wants to beautify their home with great looking, high-quality product and installation!
Heather Wegner
21:03 30 Jan 18
Candace and Patrick were awesome to work with. I would say I'm more meticulous than most people. But they exceeded my expectations. Had the product installed in the time frame promised and it turned out outstanding. Without a doubt I would highly recommend for any flooring needs
Tim Vandel
20:20 13 Jan 18
Patrick and his crew did and excellent job. They removed the old vinyl flooring in our kitchen, nook and laundry room and replaced it with porcelain tile. The removed our old fiberglass shower and replaced it with a beautiful tile shower. Mario did an amazing job removing the old shower without damaging our existing wallpaper and crown moldings. The new shower is beautiful. All of the subcontractors (tile, plumbing, electrical and glass) were excellent. They always arrived on time and strived to keep disruption to a minimum. All work (except the glass which could not be sized until the shower was completed) was done in 1 week. We are very pleased with the end result.
Joel Rubenstein
19:34 10 Dec 17
Their final product was exactly what we wanted. Thank you.
Michelle Hill
20:04 15 Oct 17
I hired PK's Floor USA by recommendation of my realtor upon purchasing a new home. We had PK's replace about 700 sq ft of carpet with wood flooring. There was existing wood floors so it was important to us to have the new wood match the existing floors. Candace worked with me both in PK's showroom and by also bringing samples to the house to match up. When the installation began, she halted her crews and contacted me (I was at work during the installation) because she had concerns that the flooring shipped from the factory was slightly darker than the samples, giving me time to come home after work to look myself before proceeding. I was so impressed that she went, on her own initiative, to check the install and stopped the process to make sure I would be happy with what was being laid down. We proceeded with the install and I could not be happier. Not only does the new flooring look spectacular, but it matches the existing flooring almost perfectly. The installers, when finished, completely cleaned everything up, including taking away the old carpet, not just leaving it at my curbside like other flooring companies have done to me in the past. You can't go wrong hiring the professionals at PK's Floor USA!!
Brian Teitel
13:04 26 Sep 17
Excellent job!!! We didn't have to lift a finger.Here are the facts...PK's- Removed all furniture from rooms, even furniture that had to be taken apart- Removed all existing carpet- Thoroughly cleaned floors- Laid new wood floors- laid quarter round- Moved all furniture back into rooms exactly where it was before, put large beds back together, etc.- Did it all in two daysOTHER QUOTES- No furniture removal/replacement (additional cost)- estimated 3 day install- extra cost for quarter round.The best part... PK's did it for substantially cheaper than the others. I can definitely say call PK if you want top notch service and product at the best price. Thanks Patrick!!!
Shane Ray
15:34 14 Jul 17
I just had my kitchen floors done by PK's. I will definitely use them again in the future. Their professionalism, courtesy, and work are one of the best in this area! I had 5 others from around, both large and small companies as well individual contractors, come out to give me estimates and I was by far the most impressed with PK USA Floors. PK actually came out to my house to give me an estimate after hours, and he worked hard to give me gorgeous floors while also working within my budget.In addition, they worked quickly and immediately to get the floors done while my children were out of town, even when I asked at the last minute. The customer service you get from PK and his staff is one of a kind. I highly highly recommend PKs if you want fantastic service and quality floors.
melissa villegas
13:32 07 Jun 17
Patrick, Candace and Gary did an amazing job! The work was done exactly per my request, but I was a little disappointed in the grout color I chose to go with my wood-like tile. Patrick jumped right in, had Gary work on several different options until they made sure I was 100% satisfied with the end product. As a Realtor I have referred all my clients to Patrick and now I am a satisfied customer. I will continue to pass all my flooring clients to PK's Floor USA!
The Kelly's
02:27 25 Jan 17
If you want solid hardwood floors then this is the place!!!! We moved into a new home and had a limited window of time before our movers came....Patrick was able to meet that timeline and finish our beautiful hand scrapped hard woods. We had all the carpet taken out and wood floors installed....the guys exceeded my expectations!!! MY floors are beautiful!!!
Joe Leonard
16:44 10 Nov 16
I am thrilled to give the new owner Patrick Kelly and this company 5 stars. I previously posted a negative review from our floors that were installed 3 years ago. He immediately contacted me and wanted to resolve my issue even though he did NOT own the company when my floors were installed.This one act alone spoke volumes about his character and the effort he was willing to go to make the situation right.He is extremely professional, knowledgeable, and kept his word.THE FLOORS HAVE BEEN REPAIRED AND I AM ONE HAPPY CUSTOMER. I WOULD DEFINITELY USE THIS COMPANY AGAIN AND HIGHLY RECOMMEND THEM.
Deshaun Smith
20:48 17 Aug 16
We went with PK's over a few other options we had in the local Rockwall area, and couldn't be happier with the decision. We saved a lot of money on the same product/services their competition offers, but didn't sacrifice on service or quality of work. Patrick and Candice were both very helpful from the initial quote process throughout the installation and final payment process. Also, their crew was able to remove 1,300+ sq ft of carpet and pad, then install new pad (with vapor barrier) and new carpet in about seven hours... We were very impressed. We will certainly keep PK's in mind for any future flooring needs.Thanks Patrick and Candice!
Tyler Jones
13:04 02 Jul 16
My wife and I had Patrick install hardwood tile throughout our home. We're very pleased to say the work looks beautiful. Patrick and Candace are very professional and handled everything perfectly. I would highly recommend Patrick to anyone looking to get any kind of tile or floor work done. He also did our backsplash and will be doing our master bathroom when the time comes.
Richard Winkle
11:49 02 Dec 15
We saw some negative reviews posted before Patrick Kelley assumed ownership of PK's Floor USA which caused us some concern initially, but our experience with the company was entirely positive. We met Patrick in the showroom, and he was able to provide the exact product we were looking for within minutes. We chose a ceramic tile for a "pet room" that closely resembles the hand-scraped wood floor we used in a nearby hallway. The installation was estimated to take two days, but was done in only one! The installers were very courteous and professional, worked hard until the job was done, and left no mess behind. We were so impressed with Patrick that we didn't get a competing quote, but the price seemed reasonable, and the floor turned out great! We will go to them again when we replace additional flooring in the near future.
Thom Loafman
18:56 01 Sep 15
I want to take the time to recognize PK's Floor USA for a beautiful bathroom installation. The crew was very professional and took the time to make sure everything was laid out the way I wanted it. Installation was fast and the end product looked fantastic.
Jason Myers
21:03 30 Mar 15
My home flooded while I was out of town and had destroyed the entire downstairs flooring. I lived on concrete for months, unable to make a decision about replacement- I only knew I wanted hardwood but could not make up my mind about style, color, installation, etc.... The salesman, Patrick (found out later he is actually the owner of this location- PK's Floor USA) was very patient about my indecisiveness and really listened to my concerns and questions without being that 'pushy salesman' type and making me feel pressured to go beyond my budget. Once I'd decided on a product he recommended, Patrick came out and measured that same night- I was not home from work until 9pm but that was fine with him and he was in and out in in only 20 min after measuring and advising on the direction of the planks and other logistics I hadn't thought of. The flooring came in 3 days later and was installed the day after that. When the installers noticed an irregularity in sheen level with a few of the cases of planks, they called Patrick to come take a look before finishing the install. Patrick called me at work to let me know he was not completely satisfied with the appearance and had the installers remove several hours' worth of installation while more product was being delivered. Even with the delay, the installers stayed late until the floor was completed and did an amazing job! The flooring and baseboards looked great, furniture was put exactly as it was and everything was clean. I can't help but think that another company would have probably ignored a minor irregularity and tried to pass it off as "expected". I'm so impressed with the professionalism of this business that I've recommended PK's Floor USA to several friends who have reported the same satisfaction. I've also scheduled a measure for my kitchen back-splash after seeing the beautiful tile on display and looking at some post installation photos, very excited!
suzanne willing
16:23 01 Sep 14
I was shopping for three consecutive weeks for hardwood flooring in my home. I am a very meticulous individual and try to cover all my bases from start to finish especially when doing a large project such as this. I thought I had made my decision until I stumbled upon Floor USA In Rockwall. I was met at the door by a friendly young man named Louis. After browsing the showroom I noticed they had the product I was looking for and asked for a quote. To make a long story short I was given Great customer service, a Great Price, and most importantly the installation was Great! Since then I've referred two of my close friend and received two generous referral checks in return. I would strongly recommend Floor USA to anyone who asked!
Jason Cole
19:35 05 Dec 12
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